Refund Policy

1. Digital Products

Due to the nature of digital products, Graceworks Group generally does not offer refunds for digital purchases once the download link has been accessed. However, we understand that exceptional circumstances may arise.

2. Refund Eligibility

Refunds may be considered in the following cases:

• Technical issues preventing access to the product
• Duplicate purchases due to system errors
• Product not as described (within 7 days of purchase)
• Unauthorized purchase (with proof)

3. Refund Process

To request a refund, please contact us at refunds@graceworkshouse.com with your order number and reason for the refund request. We will review your request within 5-7 business days and notify you of our decision.

4. Processing Time

Approved refunds will be processed to your original payment method within 10-14 business days. Processing times may vary depending on your payment provider.

5. Contact

For refund inquiries, contact:

Graceworks Group
Email: refunds@graceworkshouse.com